Retail Technology Show 2027 – London, United Kingdom

What to expect

Retail Technology Show 2027 is the largest retail technology event in London and one of the major technology events in the retail calendar, bringing together retailers, brands, technology providers and industry professionals for two days focused on the latest developments in retail technology and innovation. The show returns to ExCeL London, providing a platform for businesses to explore the technologies, systems and digital solutions influencing the future of physical, online and omnichannel retail.

Retail is changing fast, and the pressure to adapt keeps growing. Retail Technology Show brings retailers and consumer brands together with the technology providers who can help them solve their biggest challenges. You can explore solutions across AI, ecommerce, supply chain, customer experience and store operations, learn from retail leaders and make connections that move your business forward.

The exhibition floor hosts companies exhibiting across payments, EPOS, supply chain, loss prevention, customer experience and store operations, on one floor over two days. The conference and content programme includes six conference tracks, plus workshops, roundtables, guided show tours and the Future of Retail LIVE stage. All of it is included in a free retailer pass.

The networking programme includes the Retailers Lounge, the Access Members Club, happy hours and the BIG Retail Party. Meetings can be arranged in advance through the event app. The 2026 edition welcomed 15,000 retail professionals, and the 2027 edition is expected to match or exceed that with more than 450 technology providers ranging from start-ups to large enterprise suppliers presenting solutions across data, payments, operations, customer experience and supply chain.

The show is a buying-committee event rather than an IT event, which is why a single stand can reach a whole evaluation team. Attendees influence or make purchasing decisions across eleven functions.

Event dates

• Event Dates: 21-22 April 2027
• Event Days: Wednesday 21 and Thursday 22 April 2027
• Event Timings: Doors open at 09:00 on both days, Wednesday closes at 17:00 and Thursday closes at 16:30
• Edition: Retail Technology Show 2027 – Flagship London Edition
• Frequency: Annual
• Venue: ExCeL London, One Western Gateway, Royal Victoria Dock, London E16 1XL, United Kingdom
• Venue Halls: Halls S2 to S4
• Organiser: Retail Technology Show – 365 Retail
• Contact Phone: +44 7527 797473
• Contact Email: info@retailtechnologyshow.com
• Official Website: https://www.retailtechnologyshow.com/

All exhibition, conference sessions, networking and party activities take place within these two core days. Registration for 2027 opens through the register your interest form on the official site.

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Venue & exhibition site

The Retail Technology Show 2027 takes place at ExCeL London, One Western Gateway, Royal Victoria Dock, London E16 1XL, United Kingdom, occupying halls S2 to S4. ExCeL London is one of Europe’s leading international exhibition centres, known for excellent infrastructure, accessibility and capacity for 15,000 retail leaders.

The venue offers 100,000 sqm of exhibition space, with Retail Technology Show running across two days in a single hall complex to enable easy navigation between exhibition floor and conference stages. Facilities include fully accessible halls, award-winning catering, free Wi-Fi for visitors, dedicated conference theatres, Retailers Lounge, Access Members Club and networking zones.

ExCeL London is directly connected to Custom House station on both the Elizabeth line and the DLR, with short walk from west entrance. The site provides 3,700 parking spaces, on-site hotels, restaurants and business services. The venue hosts over 400 events annually and is operated by ADNEC Group.

The exhibition site is designed to see the whole supplier market in one day, with companies exhibiting across payments, EPOS, supply chain, loss prevention, customer experience and store operations on one floor over two days, plus Startup Hub for young innovators and guided show tours.

Full event programme

The full event programme for Retail Technology Show 2027 features an extensive conference and content programme examining some of the most important issues affecting retailers and consumer-facing businesses.

More than 125 to over 200 industry speakers are expected to participate, with programme incorporating keynote sessions, panel discussions, presentations, workshops and other content designed to provide insight into changing retail landscape. Six conference tracks plus workshops, roundtables, guided show tours and Future of Retail LIVE stage provide continuous learning.

The exhibition floor hosts more than 450 technology providers, ranging from start-ups to large enterprise suppliers, presenting solutions across data, payments, operations, customer experience and supply chain. Visitors range from senior retail executives and technology leaders to professionals working across ecommerce, digital, marketing, operations, customer experience, supply chain, IT and store development.

Topics explored include artificial intelligence in retail, digital transformation, cybersecurity, ecommerce, omnichannel retail, customer experience, retail media, automation, data and emerging retail technologies. A jam-packed conference programme buzzing with insight from retail’s brightest minds covers future of retail, how to survive in disruptive retail environment, customer trust, brand authority and tech innovation.

Programme also includes quick-fire conversations with retail’s most influential leaders filmed on location in natural environment, from shop floors to HQs, providing sharp authentic insights into leadership, innovation and realities of modern retail.

Key speakers & keynote speakers

Key speakers and keynote speakers at Retail Technology Show 2027 include over 125 to 200+ leading voices from top retail brands, technology providers and industry bodies.

Recent editions featured headline speakers such as M&S Chairman Archie Norman returning for consecutive year following standing-room-only session exploring customer trust, brand authority and tech innovation shaping business and resilience amid operational disruption including cyberattack. Other headliners have included serial entrepreneur Theo Paphitis, The Body Coach Joe Wicks, All Saints Founder Stuart Trevor, Customer Whisperer Kate Hardcastle MBE chairing Spectacular Headline Stage, and many more.

Expected speaker roster includes leaders from Tesco, Boots, M&S, Next, John Lewis, H&M, Lego, Nike, Holland & Barrett, Sephora, New Look, Sainsbury’s, Oxfam and other top brands. Job titles include Chief Information Officer, Chief Technology Officer, Chief Marketing Officer, Chief Operating Officer, Chief Finance Officer, Customer Experience Director, Brand Director and Business Solutions Manager.

Additional confirmed names from recent programmes include Touker Suleyman, Grace Beverley, Anthony Houghton Group Chief Executive at Holland & Barrett, Sarah Boyd Managing Director UK at Sephora, Dan Chasle Chief Data Officer at New Look, Jody Plows, Sarah Ashby, Nigel Oddy CEO at American Golf, Daniel Gebler CEO and Founder at Picnic, Marisa Poster, Simone Oloman Co-Founder and CEO at NIFT, Andrew Xeni, Virginia Wakefield, Katherine Davis, Iain Robertson Chief Operating and Innovation Officer at Fortnum & Mason, Lynda Petherick, Nadine Neatrour, Mark Blundell, Selina Butterfield-Mashoofi Chief Finance Tech and Property Officer at OurCoop, Ryan den Rooijen, Jamie Kristow, Ian Howe, Claudia Nappo, Dean Kramer, Phil Hackney Chief Operating Officer at Matalan, Nick Bamber Chief Digital Officer at Dominos, Helen Dickinson OBE, Richard Lim, Alison Hutchinson, Amine Mekouar and many others.

Conference sessions & tracks

Conference sessions and tracks are organised into six conference tracks plus special stages covering full spectrum of retail technology.

Payments, POS and In-Store Technology Track examines checkout innovation, EPOS, mobile POS, self-checkout, payments orchestration, WorldPay solutions, Toshiba and HP hardware, and Amazon Just Walk Out style frictionless checkout. Topics include reducing queue times, unified payments and in-store conversion.

Ecommerce and Unified Commerce Track covers ecommerce platforms, unified commerce architecture, composable commerce, headless solutions, and strategies for integrating physical and online channels. Speakers discuss how Roxor unified sales and how retailers de-risk SAP S/4HANA journeys with data-driven approaches.

Retail AI and Innovation Track explores artificial intelligence, generative AI, agentic AI for peak trading, machine learning for demand forecasting, computer vision for loss prevention and personalisation engines. Sessions discuss GDPR and AI governance frameworks for protecting consumer data.

Customer Experience and Loyalty plus Retail Marketing and Media Track focuses on customer experience, loyalty programmes, retail media monetisation, personalisation at scale and Customer Whisperer insights on brand authority and customer trust.

Supply Chain and Logistics plus Operations Track includes supply chain management, fulfilment, e-logistics, automation, inventory visibility, store operations and profit protection. Startup Hub showcases young disruptors in supply chain tech.

Loss Prevention, Retail Risk and Cybersecurity Track addresses loss prevention, retail risk, profit protection, cybersecurity resilience following retail cyberattacks, and building operational resilience amid challenging external trading conditions.

Future of Retail LIVE Stage features live interviews, quick-fire conversations and panel debates with retail leaders from shop floors to HQs.

Session times & schedule

The daily schedule is designed for continuous learning and networking across two days in a single hall.

Morning Opening begins with doors opening at 09:00 on both days. Exhibition floor and Retailers Lounge open immediately. Guided show tours begin early to help visitors navigate 450+ suppliers. Conference tracks start with keynote sessions featuring headline speakers such as Archie Norman and Theo Paphitis.

Mid-Morning to Afternoon Content Blocks include six parallel conference tracks running throughout both days, plus workshops, roundtables and Future of Retail LIVE stage. Over 125 industry speakers deliver keynote sessions, panel discussions and presentations on AI, ecommerce, supply chain and customer experience. Workshops provide hands-on learning on topics such as AI governance, data compliance and store technology deployment.

Lunch and Networking takes place on show floor with catering outlets, Retailers Lounge for retailer-only networking and Access Members Club for members. Happy hours are scheduled in afternoon for informal networking.

Afternoon Sessions and BIG Retail Party continue with final conference sessions, Startup Hub pitches and product demos. On first day, BIG Retail Party provides evening networking opportunity for retailers and exhibitors to connect beyond show floor.

Closing sees Wednesday closing at 17:00 and Thursday closing at 16:30, with conference programme running throughout both days and final networking in Retailers Lounge.

Ticket types & registration

Ticket types for Retail Technology Show 2027 are structured to keep event focused and valuable for retailers while ensuring technology providers contribute.

Retailer and Consumer Brand Pass is free to attend for retailers, consumer brands and leisure and hospitality organisations. That covers anyone whose employer sells to consumers, including grocery, fashion, health and beauty, DIY and home, department stores, pureplay retailers, hotels, pubs and restaurants. Ticket gives access to exhibition floor, all six conference tracks, workshops, roundtables, guided tours, Future of Retail LIVE stage, Retailers Lounge and BIG Retail Party. The free pass converts to $0 USD.

Technology Solution Provider Pass is required for technology solution providers, service providers and vendors. Solution and services provider registration incurs participation fee of $192 USD plus VAT based on previous edition fee of £150 plus VAT. This pass provides exhibition floor access, networking sessions and ability to book meetings via event app.

Student Pass – students must buy a pass and are not eligible for free entry. Student pricing based on previous editions converts to approximately $128 USD to $192 USD.

Exhibitor Pass is included within exhibitor stand packages for 450+ technology providers.

VIP and Members Club Access includes Access Members Club for senior retail leaders and Retailers Lounge for retailer-only networking, included with qualifying retailer passes.

Registration deadlines

Registration for Retail Technology Show 2027 is now open through register your interest form on official site https://www.retailtechnologyshow.com/.

Early Registration for retailers is recommended to secure free pass, receive full agenda, exhibitor list and access to event app for pre-booking meetings. Retail Technology Show is currently free to attend for retailers, consumer brands and leisure and hospitality organisations. Visitors can register their interest for 2027 through official event website.

Solution Provider Registration for technology companies has deadline well before show as participation fee applies and space in exhibition halls S2 to S4 is limited to 450+ suppliers. Technology companies interested in participating can enquire about exhibiting at Retail Technology Show 2027 via official site. Stands for 2027 can be booked now.

Event App and Meeting Booking opens after registration, allowing attendees to arrange meetings in advance through event app, book guided tours and reserve places in roundtables.

Final Registration remains open until final day with onsite registration available at ExCeL London west entrance for eligible retail professionals, though photo identification may be requested on door. Nobody under 18 can be admitted regardless of pass type.

Exhibitor list & major companies

The Retail Technology Show 2027 features more than 450 technology providers ranging from start-ups to large enterprise suppliers presenting solutions across data, payments, operations, customer experience and supply chain.

Major exhibitors based on recent editions include Amazon Just Walk Out showcasing frictionless checkout, Toshiba Global Commerce Solutions, HP, WorldPay, Zebra Technologies, Microsoft, Google Cloud, Shopify, Stripe, SAP, Lenovo, Publicis Groupe, Carrefour, KPMG, IKEA and many others covering IT for commerce, e-logistics and supply chain, payment solutions, retail tech and digital in-store and marketing data and customer relations.

The exhibitor list spans established enterprise technology solutions to new disruptors, fast growth up-starts and start-ups in Startup Hub. Categories include payments, POS and in-store technology, ecommerce and unified commerce, hospitality and leisure technology, retail marketing and media, retail AI and innovation, supply chain and logistics, loss prevention and retail risk, cyber security and customer experience and loyalty.

Past exhibitors number over 400 innovative technology suppliers displaying latest solutions in retail technology, with 500 exhibitors and participants from 58 countries primarily global retail leaders. Full exhibitor list is available via https://www.retailtechnologyshow.com/ via exhibitor directory searchable by category.

Exhibition halls & floor plan

The exhibition is hosted in halls S2 to S4 at ExCeL London, One Western Gateway, Royal Victoria Dock, providing single hall complex for two-day event.

Exhibition Floor Layout provides open floorplate ideal for technology displays, demo pods and Startup Hub. Companies exhibiting across payments, EPOS, supply chain, loss prevention, customer experience and store operations are arranged on one floor over two days to allow visitors to see whole supplier market in one day.

Conference and Content Programme Areas include six conference tracks stages, plus workshops area, roundtables area, guided show tour meeting points and Future of Retail LIVE stage. All conference tracks are included in free retailer pass with no separate delegate fee and no additional charge for any session.

Networking Areas include Retailers Lounge for retailer-only networking, Access Members Club for senior members, happy hours areas and BIG Retail Party venue within ExCeL campus. Meetings can be arranged in advance through event app with dedicated meeting tables.

Startup Hub showcases young companies and disruptors offering innovative solutions for data, payments and customer experience.

Official floor plan and exhibitor locator are available via website and event app once registration opens, with prime positions near entrances and conference stages for major brands.

Networking & business meetings

Networking and business meetings are central to Retail Technology Show’s proposition as major networking event for retail technology sector, with organisers expecting more than 15,000 retail leaders, brands and technology innovators to attend.

The show covers technology for physical stores, online retail and increasingly integrated omnichannel operations, giving visitors opportunity to explore developments across wider retail technology ecosystem. The Retailers Lounge provides retailer-only networking environment where retail decision-makers can meet peers without supplier presence. Access Members Club offers senior leaders exclusive networking space.

Networking features include Retailers Lounge, Access Members Club, happy hours and BIG Retail Party. Meetings can be arranged in advance through event app allowing pre-scheduled one-to-one meetings with technology providers. Across two-day event, visitors can meet technology providers, connect with other retail professionals, attend networking opportunities and explore potential suppliers and business partnerships.

The show is buying-committee event rather than IT event, which is why single stand can reach whole evaluation team across eleven buying functions including IT, ecommerce, payments, marketing, loss prevention, finance, supply chain, profit protection, operations, HR and security. Attendees include Chief Information Officer, Chief Technology Officer, Chief Marketing Officer, Chief Operating Officer, Chief Finance Officer and more.

Industry sectors & highlights

Industry sectors represented cover full retail ecosystem including grocery, fashion, health and beauty, DIY and home, department stores, pureplay, hospitality and leisure.

Retail Verticals include grocery, fashion and apparel, health and beauty including Boots and Sephora, DIY and home improvement, department stores including John Lewis, pureplay online retailers, hospitality and leisure including hotels, pubs and restaurants.

Technology Sectors include payments, POS and in-store technology, ecommerce and unified commerce, hospitality and leisure technology, retail marketing and media including retail media monetisation, retail AI and innovation including generative AI and agentic AI, supply chain and logistics including e-logistics, loss prevention and retail risk, cyber security resilience following retail cyberattacks, and customer experience and loyalty.

Highlights include more than 450 technology suppliers showcasing solutions for artificial intelligence, ecommerce, payments, customer experience, data and analytics, supply chain management, store technology, cybersecurity, automation and digital transformation. The show provides platform for businesses to explore technologies, systems and digital solutions influencing future of retail, with over 125 industry speakers expected to participate.

Event rules & visitor information

The Retail Technology Show is a professional trade event with clear visitor information and rules to keep event focused and valuable for everyone.

Trade Event Policy – Retail Technology Show is trade event, so entry is limited to people attending in professional capacity. Retailers, consumer brands and leisure and hospitality organisations attend free. That covers anyone whose employer sells to consumers. Technology solution providers and students must buy a pass rather than register free.

Badge Policy – all attendees including visitors, exhibitors, press and speakers must hold valid badge and be registered for current show either pre-show or onsite. Badges must be worn at all times within halls S2 to S4. Photo identification may be requested on door.

Age Policy – students must buy a pass and are not eligible for free entry. Nobody under 18 can be admitted regardless of pass type.

Conduct Policy – organiser expects professional and respectful behaviour. Retail Technology Show is buying-committee event designed to be valuable for everyone, with participation fee applying for solution and service providers to keep event focused.

Photography Policy – official photography and filming takes place throughout show. By attending, you consent to being filmed for promotional purposes.

Sustainability Policy – organiser encourages responsible behaviour and promotes sustainable practices in event delivery.

How to get there

The Retail Technology Show 2027 takes place at ExCeL London, One Western Gateway, Royal Victoria Dock, London E16 1XL, United Kingdom.

By Elizabeth Line and DLR: Fastest route is via Elizabeth Line to Custom House station, which connects directly to ExCeL via covered walkway in just a few minutes and short walk from west entrance. Docklands Light Railway also serves Custom House and Prince Regent stations. From central London, journey times are around 30 minutes from West End and 15 minutes from Canary Wharf.

By Tube and Rail: London Underground Jubilee Line to Canning Town, then DLR to Custom House. National Rail services to Stratford and then Elizabeth Line connection to Custom House. Custom House station serves venue on both Elizabeth line and DLR.

By Car: ExCeL London is located close to M25, M11 and A406 North Circular. Follow signs for Royal Docks and ExCeL London. Onsite parking available with over 3,700 spaces including accessible parking and EV charging points. Pre-booking recommended during major shows.

By Air: London City Airport is just 5 minutes away by taxi or DLR, with direct flights from across UK and Europe. Heathrow and Gatwick connect via Elizabeth Line and Thameslink.

By Boat: Thames Clippers RB1 river bus service to Royal Wharf and IFS Cloud Cable Car provide scenic alternatives with views of London skyline.

Public transport & parking

Public transport and parking at ExCeL London are extensive and designed for large-scale events with 15,000 retail leaders.

Parking includes 3,700 spaces available across well-signposted car parks with electronic signage directing you to specific areas for halls S2 to S4. Parking is chargeable with pre-bookable options via ExCeL parking portal. Typical parking charges convert to approximately $25 USD to $38 USD per day. EV charging spaces available in designated areas. Parking and coach information is on venue and travel page. Onsite parking at ExCeL London, however spaces are limited so advisable to book parking in advance.

Shuttle and Rail Link: Free Air-Rail Link style connection via Elizabeth Line from Custom House to ExCeL halls, running every few minutes. DLR services connect car parks and surrounding areas.

Train Services: Elizabeth Line provides hassle-free access from Custom House directly to ExCeL, with direct services from central London, Heathrow and beyond. Custom House station serves venue on both Elizabeth line and DLR, short walk from west entrance.

Accessibility: Includes pre-bookable accessible parking spaces, step-free access throughout halls S2 to S4 and accessible facilities.

Additional Services: Include free Wi-Fi for visitors, on-site support throughout event, taxi ranks and cycle parking. Venue and travel page provides detailed information.

Accommodation areas

Accommodation near ExCeL London is extensive due to proximity to Royal Docks, Canary Wharf and central London.

Onsite and Immediate Vicinity includes hotels within walking distance such as Aloft London ExCeL, DoubleTree by Hilton London ExCeL, Crowne Plaza London Docklands and Novotel London ExCeL. These offer premium comfort, onsite restaurants and direct access via covered walkways to halls S2 to S4.

Royal Docks and Canning Town includes Premier Inn London Docklands, Holiday Inn Express Royal Docks and other budget to mid-range options with business facilities and free Wi-Fi.

Canary Wharf and Central London including Marriott Canary Wharf, Hilton Canary Wharf and numerous aparthotels accessible via DLR and Elizabeth Line, offering more evening entertainment options.

Early booking is essential as ExCeL hosts multiple events concurrently and hotels sell out quickly during major retail technology shows. Official accommodation provider information available via show website https://www.retailtechnologyshow.com/ with special rates often available.

Previous year’s highlights

Previous year’s highlights demonstrate record attendance and growth for Retail Technology Show.

Retail Technology Show 2025 marked record attendance and its largest tech showcase to date with successful debut at ExCeL London after moving from Olympia London. A jam-packed conference programme buzzing with insight from 125+ of retail’s brightest minds saw sector leaders including M&S Archie Norman, serial entrepreneur Theo Paphitis, The Body Coach Joe Wicks and All Saints Founder Stuart Trevor take to stage. Customer Whisperer Kate Hardcastle MBE chaired Spectacular Headline Stage across two-day conference programme noting Retail Technology Show has become beautiful meeting point where technology and retail converge.

The 2025 event overview attracted over 15,000 retail professionals and featured over 400 suppliers showcasing transformative tech in areas such as AI, AR and data solutions. Top sessions included Archie Norman and Theo Paphitis with sessions focused on digital transformation and sustainable retail. Exhibition programme hosted more than 400 technology providers.

Retail Technology Show 2026 confirmed new speakers across conference programme and moved permanently to ExCeL London on 22-23 April 2026 at Olympia in London transition year. Exhibition floor hosted more than 450 technology providers ranging from start-ups to large enterprise suppliers. Retail Technology Show 2026 was free to attend for retailers and consumer brands with paid passes available for solution and service providers.

Official registration & tickets

Official registration and tickets are managed through official website https://www.retailtechnologyshow.com/.

Official Website: https://www.retailtechnologyshow.com/
Registration: Free to attend for retailers, consumer brands and leisure and hospitality organisations – REGISTER YOUR INTEREST via official portal
Solution Provider Pass: Participation fee of $192 USD plus VAT based on £150 plus VAT, with registration via Solution and Services Provider Registration form
Contact Email: info@retailtechnologyshow.com
Contact Phone: +44 7527 797473
Venue: ExCeL London, One Western Gateway, Royal Victoria Dock, London E16 1XL, Halls S2 to S4
Admission Policy: Trade event – technology solution providers and students must buy a pass rather than register free

Visitor attendance is free for qualifying retailers with registration via register your interest form. Exhibitor enquiries for stands showcasing products and retail tech solutions in front of thousands of senior retailers should be made via Enquire to Exhibit in 2027 portal. Beware of third-party sites charging fees – only official source is retailtechnologyshow.com. Conference is included with no separate delegate fee and no additional charge for any session.